Last updated: September 2026
Introduction
tide-prism ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.
Information We Collect
Information You Provide
When you contact us or request a consultation, we may collect:
- Name and contact information (email address)
- Information about your property and project requirements
- Communications you send to us
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- IP address (anonymized)
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide consultation services
- Communicate with you about our services
- Improve our website and service offerings
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Consent: When you submit a contact form or inquiry
- Legitimate interests: To improve our services and website functionality
- Legal obligation: When required by applicable law
Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist with our operations (under confidentiality agreements)
- Professional advisors when necessary
- Authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, typically no longer than three years after your last interaction with us, unless a longer retention period is required by law.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
Cookies
We use cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at:
tide-prism
128 Harbour View Drive
Vancouver, BC V6E 2R5
Email: [email protected]